Terms and Conditions
Welcome to RealSpin. This page details the binding agreement, our Terms and Conditions, which govern the use of all services, games, and promotions offered. By creating an account and using the platform, players agree to be bound by these rules, our Privacy Policy, and any specific promotion or game rules. It is the responsibility of every player to read and understand these terms fully before participating in any activity.
General Rules
These terms constitute a legally binding agreement between the player and the operator of this platform. All gaming activities are regulated under a licence from the gaming authority of Anjouan. All users must be at least 18 years of age or the legal age for gambling in their jurisdiction, whichever is higher, to create an account and play. We reserve the right to amend these conditions at any time, and players will be notified of any significant changes. Continued use of the services after such changes implies acceptance of the new terms.
Your Account
To access real money games, a player must register an account. It is essential that all information provided during registration is accurate and kept up to date. Each individual is permitted to open and operate only one account. Operating multiple accounts may lead to the closure of all associated accounts and the forfeiture of any winnings.
Account Verification
In line with regulatory requirements, we must verify the identity of our players. This process, known as Know Your Customer (KYC), is typically required before the first withdrawal is processed. Verification helps prevent fraud and ensures a secure gaming environment. The documents required may include:
- A valid photo ID (Passport, Driver’s Licence, or National ID)
- Proof of address (a recent utility bill or bank statement)
- Proof of payment method ownership
Verification is generally completed within 48 hours, although the pending period for withdrawals can extend up to 96 hours for security reviews.
Player Responsibilities
Players are solely responsible for the security of their login details, including their username and password. Any activity on an account will be considered valid if the correct credentials have been used. It is also the player’s responsibility to ensure that their participation is legal within their jurisdiction.
Payments and Funds
This section covers the rules for depositing and withdrawing funds. All transactions must be made using a payment method registered in the account holder’s name.
Deposits
The minimum deposit for most payment methods, including cards and e-wallets, is €10. For cryptocurrency transactions, the minimum is €20. Certain bonuses may require a higher minimum deposit, such as the €20 needed for the welcome package. The official casino Real Spin, offers various secure payment options for Irish players.
Withdrawals
The minimum withdrawal is €10 for standard methods and €20 for crypto. There is a weekly withdrawal limit of €5,000. Players are entitled to one free withdrawal per calendar month. Any subsequent withdrawals within a 30-day period may be subject to an 8% processing fee. All withdrawal requests are subject to a pending period of up to 96 hours for internal checks before processing.
Bonus Policy
All promotions and bonuses are subject to their own specific terms and these general conditions. Unless stated otherwise, casino bonuses, such as the welcome offer and reloads, carry a wagering requirement of 40 times the deposit and bonus amount. Sports bonuses typically have different requirements, like the 10x rollover for the REALWIN200 offer. Game contributions vary, with most slots contributing 100% and table games like roulette contributing 10%. Bets made with bonus funds are often capped at €12 or 5% of the bonus amount, whichever is lower.
Responsible Gambling
RealSpin is committed to providing a safe and responsible gaming environment. We provide a range of tools to help players manage their activity, including deposit limits, loss limits, session limits, and the option for self-exclusion. We encourage everyone to play responsibly and within their means. For assistance with any of these tools or for further information, please refer to our dedicated section on responsible gambling or use the RealSpin contact us page to speak with our support team.
Prohibited Conduct
Any form of fraudulent activity is strictly prohibited. This includes, but is not limited to, collusion with other players, using unfair external factors or influences (bots), and engaging in fraudulent payment activities. If an account is found to be involved in any prohibited conduct, we reserve the right to close the account and void any associated winnings.
Complaints and Disputes
Should any player have a complaint or dispute, the first step is to contact our customer support team via Live Chat or by emailing support@realspin.com. Our team is available 24/7 to address any issues. We aim to resolve all matters in a fair and timely manner.