Privacy Policy

At RealSpin, protecting the personal information of our players is a top priority. This Privacy Policy outlines how we collect, use, store, and safeguard data. It is important for players to read this document carefully to understand our practices regarding personal information and how we treat it. This policy applies to all services offered by the Real Spin casino. Our commitment to transparency is fundamental, and this document works in conjunction with our Terms and Conditions and our RealSpin responsible gambling policies to ensure a secure environment for all players.

Information We Collect

To provide our services effectively and comply with regulatory requirements, RealSpin collects various types of information. This includes, but is not limited to, the following categories:

Personal Identification Information: This includes a player’s full name, date of birth, and gender, which are necessary to verify identity and age.
Contact Information: We collect email addresses, telephone numbers, and residential addresses to manage accounts and communicate important updates.
Financial Information: To process deposits and withdrawals, we gather data related to payment methods, such as credit/debit card details (with sensitive information masked), e-wallet identifiers, and bank account information. Transaction history is also maintained.
Verification Data: As part of our Know Customer (KYC) and Anti-Money Laundering (AML) obligations, we may request copies of identification documents like a passport or driver’s licence, as well as proof of address such as a recent utility bill.
Technical and Usage Data: Information about how the services are accessed and used is collected automatically. This includes IP addresses, browser types, device information, login data, and gameplay activity.

How We Use Personal Information

The information collected is used for specific and legitimate purposes. Our primary uses of personal data are for:

Account Management: To set up and operate player accounts, process payments, and provide access to games and customer support.
Legal and Regulatory Compliance: To fulfil our legal obligations, including age and identity verification, fraud prevention, and responsible gambling checks.
Service Improvement: To analyse trends and player behaviour, which helps us enhance the website, develop new features, and personalise the user experience.
Communication: To send service-related notifications and, with explicit consent, marketing materials about promotions and new offers.
Security: To protect our platform and players from fraudulent or illegal activities by monitoring transactions and account activity.

RealSpin does not sell personal data to third parties. We may, however, share information with trusted partners and authorities under specific circumstances. These include payment service providers to facilitate transactions, regulatory bodies when required by law, and specialised third-party companies that assist with identity verification and security checks. All third parties are required to respect the security of personal data and to treat it in accordance with the law.

Data Security

We are committed to ensuring that player information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures. All sensitive data is transmitted using SSL/TLS encryption technology. Our security measures are regularly reviewed and updated to protect against emerging threats.

Player Rights

Players in Ireland have several rights concerning their personal data under data protection laws. These include the right to access the personal information we hold, the right to request the correction of inaccurate data, and the right to request the erasure of data where it is no longer necessary for us to retain it for legal or regulatory reasons. Players can also object to or request restrictions on the processing of their data. To exercise any of these rights, please get in touch with our support team.

Use of Cookies

Our website uses cookies to enhance the user experience. Cookies are small text files stored on a device that help us remember preferences, understand how players use the site, and deliver relevant content. Players have control over cookie settings and can manage their preferences through their browser settings.

Changes to This Privacy Policy

RealSpin reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify players directly. We encourage players to review this policy periodically to stay informed about how we are protecting information.

How to Contact Us

If there are any questions regarding this Privacy Policy or our data protection practices, please do not hesitate to contact our customer support team. Queries can be sent by email to support@realspin.com, and our team will be happy to assist.